Legal

Payment & Refund Policy

Effective Date: May 22, 2026

This Payment & Refund Policy explains how PSLuxor processes ride payments, service fees, wait-time fees, cancellation fees, and refund requests.

This policy is provided for general business purposes and does not replace legal advice. PSLuxor may update this policy at any time.

Payments

Riders authorize PSLuxor and its payment processors to process ride fares, wait-time fees, cancellation fees, taxes, service fees, airport or regulatory fees, and other applicable transportation charges.

Payment Authorization

A valid payment method may be required before booking. PSLuxor may pre-authorize estimated fares and capture final charges after completion, cancellation, no-show, or fee adjustments.

Refunds

Refund requests are reviewed individually. Eligibility may depend on ride completion, technical issues, safety concerns, duplicate charges, incorrect charges, or fraud review.

Non-Refundable Charges

Completed services, verified wait time, dispatch costs, no-show fees, cancellation fees, tolls, parking, airport fees, and event-related costs may be non-refundable.

Fraud Review

PSLuxor reserves the right to deny fraudulent refund requests and may suspend accounts for payment abuse, false disputes, or chargeback fraud.

Contact

Payment questions may be sent to support@psluxor.com.